Help to make lives better
St. John’s is an independent charity that makes lives better for children and young people with complex and challenging needs and embraces their unique diversity.
Learner’s local authority fees only fund our core services and the charity depends on the generous support of people in the community, businesses and grant makers to deliver many of our most exciting projects.
Your donations will enable learners to achieve aspirational goals and live their lives to the full by supporting projects that:
- promote well-being, the basis of effective learning
- developing communication, the basis of engagement in society
- focussing on skill development, the basis of a productive life
- promoting independence, a fundamental human right
- believing that all our learners can be employed, in some form, during their lives.
From buying a new tablet for one of the learners to building a state-of-the-art residential unit your donations can make a difference to our learner’s lives.
It is our priority that we maintain the best standards when receiving donations from the community. We are committed to making sure we use your donations as effectively as possible, and that we offer the highest level of supporter care.
We are dedicated to being accountable and transparent to all current and future donors so that you have confidence in St. John’s. This includes making it clear about who we are, what we do and how we spend our supporters’ donations.
We are members of the Fundraising Regulator which works to ensure that organisations raising money from the public do so honestly and properly. We are also organisational members of the Institute of Fundraising and comply with the key principles embodied within the Fundraising Code.
We promise to
- treat all our donors with respect, honesty and openness
- handle all donations responsibly and
- ensure they are used effectively and in line with any restrictions (instructions as to how their donation should be spent) placed by the donor
- answer openly and truthfully if you have any questions about our fundraising activities and costs
- not put undue pressure on you to donate
- not fundraise door-to-door or via telephone
- provide appropriate acknowledgement, thanks and recognition and do so promptly unless no acknowledgement is required or insufficient contact details have been provided.
Protecting your data
- We will only use our donor information in the way that you have expressly asked for us to communicate with you in line with relevant laws including data protection, PECR and GDPR
- We will only ask for information that is required and relevant.
- We will not sell on or share or swap our donor information to any third parties.
Making a complaint
We take our principles very seriously and pride ourselves on working with you honestly, openly and respectfully, so that the money you donate can be used as quickly as possible. If you are unhappy with anything that we have done while fundraising, or you feel that we are falling short of these standards, please get in touch with us so that we can act in line with the charity’s complaints process.
We will deal with all complaints within 30 days but if for some reason we are unable to respond within this time-frame we will be in touch to explain why and give a new deadline. If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.